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Weekly Tips, Techniques and News to Keep Your Bindery Productive
This Week...
Lead Edge Nicks  *  Cartoon  *  Handling Customer Complaints  *  5 Ways to Avoid Burnout

Nicks at the Lead Edge of a Sheet
My first experience with this quick and simple fix was on folding
machine slitter shafts, and I've seen it work on scoring machines
and cover feeders. It really applies to any situation where a
sheet is passing through two shafts.

The Problem: When scoring or perforating, the lead edge gets a
small nick or tear when it hits the score or perf blade. If this is
happening to you, try this: simply offset the pull out
wheels as shown below.

This is NOT a cure-all for every case of nicking, but in seconds
you'll at least eliminate one potential cause and can move on to
the next one. Other causes include bent shafts, bad bushings,
wrong score or perf for the job, curled paper and more.

The reason this often works is simple. If the outside diameter of the
pull out wheels is much different than the OD on the score/perf
blade combination you are using, they are each trying to move the sheet at
a different speed. Too much of a difference in speed and you've got a nick or tear.

In a perfect world, every device, made by every manufacturer would
perfectly match up for every machine and we wouldn't have this
problem. Another factor is wear and tear on the gripper rollers,
especially with rubber rollers.

So here's how it works:
Step 1 -- Offset the wheels as shown.

Step 2 -- If the nick goes away, try running the job with the
wheels in the offset position. You might be surprised.

Step 3 -- If the nick disappears but register is a problem, use the
bare minimum of pull out wheels, e.g. 1 set on either side of
the perf or score. Don't load up with the pull out wheels, less
is usually better. Check the condition of the wheels and
replace if needed.

Step 4 -- substitute a different wheel. For instance, on folding
machines you might have steel counter knives (used for cutting)
that have a slightly different OD. Use them in place of the regular
pull out wheels.

Remember, this isn't a guaranteed cure, but it only takes seconds to try
and I've seen it work often enough that I wanted to pass it along.

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Learn to Handle Customer Complaints
Next time you get a customer complaint, use the L.E.A.R.N. formula to resolve it:
1. Listen-Close your mouth and listen. Do not interrupt. Let her blow off steam.
2. Empathize-Put yourself in their shoes. Then let them know that you
understand their feelings.
3. Ask-Ask them what they would like done.
4. Reassure-Reassure them that you will do what you can to resolve the problem.
5. Never forget to follow‐up-Pick a specific date for resolution or when you will
respond, and stick to it.
Source: National Appraisal Consultants wwwappraiserssuccess.com

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Work is a privilege. It's a privilege to be able to do what you love to do and be
good at it. My hobby is my work, and my work is my hobby. That's the secret.
There's no distinction.
LES PAUL, GUITAR LEGEND
Source: AARP 4/08 p77

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5 Ways to Avoid Job Burnout
==> Take on new projects...for instance, if you are interested in online marketing and
want to learn more about it, ask your boss if you can work on optimizing your
company's Website for search engines or manage a pay per click ad campaign.

==> Become more active in your own field...sometimes, decades of working in the
same profession can cause you to lose your sense of wonder and intellectual
engagement. The cure may be to dive right back in with renewed vigor, like
becoming involved in the local chapter of your professional association or
writing an article for your industry trade publication.

==> Find intellectual stimulation outside of work...especially for workaholics,
hobbies can be a tonic for burnout. You can take up chess, study a foreign
language, paint, sculpt, snowboard, spelunk, learn to fly or play a new instrument.

==> Update your resume...and quietly put some feelers out for a job search. Even if
you don't actually make a move, just knowing that you are valuable and wanted
can lift you out of the doldrums.

==> Revert to the passions of your youth...doing something you did when you were
younger but don't do now-whether playing basketball or watching "I Love
Lucy" reruns-can have a psychologically rejuvenating effect.

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Got a Question, or Stumped by a Bindery Problem?
Give us a call or email. If we don't have an answer, we'll do our best to
point you in the right direction.
Call Mark Beaudreau, our technical specialist, direct at 401-364-3735
Or email: mark@technifoldusa.com
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Dedicated to your Bindery Success

Andre Palko and the Technifold USA Team
4 Wisteria Rd
Lafayette NJ 07848
Phone 973-383-7920
Fax 973-383-7981
info@technifoldusa.com